Orders, Delivery, Returns and Refunds

When will I receive my order?

How is delivery made?

·         Items are sent by Royal Mail

How much is delivery?

What happens when items are out of stock?

Returns/Refunds

Items/Merchandise
If there is a problem with your item you can arrange for a return following the process as detailed.

​Swim Camps
When you book onto an Ocean Walker swim camp you will have ticked to say you have read and agreed to our Terms and Conditions of this particular service.

Please see details of cancellation of a UK swim camp by clicking this link https://www.oceanwalkeruk.com/opencart/index.php?route=information/information&information_id=7
Please see details of cancellation of a Worldwide swim camp by clicking this link https://www.oceanwalkeruk.com/opencart/index.php?route=information/information&information_id=8

1-1 Lessons

In the event that you require to cancel an agreed date for a 1-1 lesson with Adam Walker and move the session to a different date, the following applys:

If you need to cancel your 1-1 lesson completely and do not wish to re-arrange for another date, the following applies:

Online services

For the cancellation of an online service, such as our Skype coaching sessions, we require

Payments

Payments are processed with PayPal.

1.      logging into your PayPal account

2.      Paying as a guest using your choice of payment method (i.e. VISA, Mastercard etc).

You will be asked to enter your billing details here and given the option to create a PayPal account by ticking a box (for future quick payment processing if you so wish). Alternatively you just enter your details and submit to process payment on your chosen card.

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