ALL Terms and Conditions.
By going ahead and placing an order on our website, you are agreeing to our terms and conditions.

Each product page will link you to it’s specific T&C of sale, but if you have not read this before getting to check-out, it is your responsibility to read the relevant sections that apply to the product or service you are purchasing.

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PRODUCTS | SWIM CAMPS | EVENTS | LEARN ONLINE | GENERAL T&C’s

Physical Product Orders, Delivery, Returns and Refunds

When will I receive my order?

UK orders will be processed and delivered within 7 working days
European and International orders will be processed and delivered within 10 working days
Deliveries are made using Royal Mail and require a signature. Please use the notes box provided at checkout to detail any requirements should you not be in to accept your delivery (ie. Please leave at back door or neighbour). If you choose to have the parcel left without a signature we cannot be held responsible for any loss.
In times of crisis (such as Covid-19), please allow extra time for your order to arrive as some delays may be possible.

How is delivery made?

Items are sent by Royal Mail

How much is delivery?

Delivery charges are calculated based on your delivery address and the weight and size of the parcel.
Ensure you enter the correct delivery information at checkout to enable the system to calculate the correct delivery cost for you and to avoid any delays.
The delivery cost will be estimated within your basket, where you can enter your address for a more accurate fee. At checkout following entering the usual delivery information, your actual delivery cost will be confirmed before payment is taken.
If an error message appears when you click get quotes for delivery, please contact us directly so we can resolve the issue for you.

What happens when items are out of stock?

Our products are controlled as closely as possible for stock levels.
If an item is listed as Out Of Stock (OOS) online, there will be two possible options for you. 1. Join waiting list – to be notified when the item is back in stock. 2. Pre-Order the item ready for when it is available. Not every item is available on pre-order. The relevant option will show on the product page.
If you would rather wait until the product is listed online again, we expect to replenish stocks within 14 working days of OOS status.
If you order a product that is OOS we will inform you by email immediately, where we can offer you a refund, an alternative or advise how soon the item will be delivered.

Returns/Refunds

Items/Merchandise
If there is a problem with your item you can arrange for a return following the process as detailed.

Returns to be made within 14 working days of receipt of goods
Please email us directly with your order number, item description and reason for return
Please advise us of your return request within 7 working days of receipt
We will contact you to confirm action to be taken
We recommend you send your return back to us using signed post
Refund of the product will be processed once received
A full refund will be made when goods are returned in their original packaging, not used and in good condition (unless the reason for your return is for a faulty item). The refund does not include delivery costs of the item.
The cost of postage to return any unwanted items are at your own cost (unless the reason for your return is for a faulty item).
Please note that if an item is returned or a service is cancelled through no fault of the product or service provided, then the payment processing fee will not be refunded. Approx. 2.75% of the total value of your order, depending on the payment method and currency conversion this can vary slightly.

Payments

You can choose to pay using your credit card, debit card or PayPal account.
If for any reason you are struggling to make a payment on our website, please contact us and we can do our best to assist

Swim Camps

IMPORTANT INFORMATION, TERMS & CONDITIONS
SWIM CAMPS – IN THE SWIMMING POOL AND OPEN WATER TRAINING
Understanding the Risks:
All swimmers agree to swim at entirely their own risk and in the unlikely event of injury, accident, loss or damaged suffered, however it may be caused, no responsibility whatsoever will be attached to the organisers, or any persons involved in the organising of Ocean Walker Swim Camps.

IMPORTANT: Where attending a swim camp means you need to travel – please ensure you have your own comprehensive travel insurance cover for open water swimming abroad. This should cover yourself for; illness, accident, emergency repatriation, cancellation, lost luggage and delays and most importantly open water swimming!
Taking into account a crisis situation such as COVID-19, please check with your insurance provider so that you are fully aware of the options available to you.
It is your responsibility to provide your own cover based on the type of course you attend.

PLEASE MAKE SURE YOU HAVE READ ADDITIONAL INFORMATION REGARDING COVID-19 ON THE PRODUCT/SERVICE PAGE YOU ARE BOOKING. Our usual terms and conditions apply, but in the current situation we have added additional information on the booking page for you to read. By booking you are agreeing to our standard and additional terms.

Swimming conditions:

In the swimming pool:
You will be advised if the swimming pool is indoor or outdoor and if the pool is heated or not.
Swimming pools are treated with chemicals such as chlorine, bromine, saline or UV to keep them clean. Please check with us first if you wish to attend a course, but have an allergic reaction to any of the above mentioned or possible treatments that swimming pools use prior to booking.
Due to the length of time we spend immersed in water, even using an indoor heated swimming pool, there are times when the temperature is ‘not as warm as we would like’. When using an outdoor swimming pool, we have the weather to take into consideration also. Whether we are inside or outdoors, we always recommend the use of a rash vest or swim top, to protect your skin from the sun, as well as providing a little extra warmth when needed. Whether you wear one or not is your choice.

In open water:
The temperature of the lake or sea will be measured before any swim takes place. This will affect the time spent in the water and if you decide to spend longer in the water than the OW team recommend (or swim open water during the camp, but on your own time), it is at your own risk. For sea swimming we will take into consideration the current, the weather conditions as well as marine life activity. Where we will take measures to avoid contact with marine life (i.e. Jellyfish) we cannot guarantee that this will not occur. Mostly jellyfish stings are more a discomfort than a major health risk but depending on the person or the type of jellyfish this can vary. We request that if you are stung or feel any slight discomfort that you advise a member of the OW team so we are aware before carrying on with your swim (or getting out).

Ocean Walker will always provide safety as part of any open water swimming on the swim camp agenda. Depending on the duration and type of swim, this will be in the form of land safety, kayaks or boat.
Adam Walker is the Ambassador for the Royal Life Saving Society of Open Water Swimming, so you are in good hands.

Rules:

All swimmers must read this form prior to booking, when you book, you have agreed to our terms of participation
Swimming during the course is only permitted when you are directed by the OW swim camp staff
Swimmer must leave the water when directed to do so
Swimmer must wear correct swimming equipment
Always swim in the direction the OW swim camp staff advise
Swim responsibly, know your limits and swim within them. If you are feeling tired or unwell please speak to a member of the OW team before we start. During the course we do not recommend the consumption of alcohol – again, know your limits.
If you require assistance while in the open water – roll on your back and raise an arm.

Hygiene Advice

Minor cuts and abrasions should be covered by plasters, if you have a major or deep cut it is advised that you don’t swim
Try to swallow as little water as possible and don’t eat until washing your hands in clean water
If you start to feel unwell after open water swimming and suffering flu like symptoms/severe headaches, see your GP asap and explain you have been open water swimming. You could be suffering for Leptospirosis (or Weil’s Disease) early diagnosis and treatment is paramount. These conditions are rare but can be picked up from open water swimming.

Acknowledgment of Risk

I acknowledge I have read, understand and will comply with Ocean Walker Swim Camp rules.
I completely understand and accept the risks involved in taking part in pool and open water swimming, including the possibility of serious injury or death.
In the unlikely event of injury, accident, loss or damaged suffered, however it may be caused, no responsibility whatsoever will be attached to the organisers, landlords, or any persons involved in the organising of the open water swimming at Ocean Walker Swim Camps.
I hereby certify that I am physically fit and well to participate in such training and don’t know of any medical condition that would prevent me safely swimming in the pool or open water.
I undertake at all times to use my best endeavours to train in a safe manner and not to do anything that would expose myself or other swimmers to any unnecessary risk or injury.
I hereby declare that I can swim the distance stipulated for my chosen course in pool or open water confidently and unaided in water temperatures as stated on the chosen course page.

Physical contact:
*BASED ON THE CURRENT SITUATION WITH SOCIAL DISTANCING AND RESTRICTIONS IN PLACE FOR COVID-19, THEN THERE WILL BE NO PHYSICAL CONTACT, UNLESS IN AN EMERGENCY.
During the swim camp, we may request to position you correctly in the water or demonstrate body position during the theory sessions. For example, your head may be out of line during the stages, in which case Ocean Walker staff would gently move your head into the correct position. By booking this camp you agree that you are happy for us to do so. Ocean Walker staff will always take care not to move you in a way that will cause distress or harm. Do speak to one of the Ocean Walker staff before the camp starts if you have any concerns about this.

Photography and filming:
As part of the Ocean Walker Swim Camps we include video analysis, which involves photography and filming of you while swimming. This is done above the water and below the water. The footage is used to analyse your stroke progress throughout the camp. We would also like to use photography and video clips for our own marketing purposes.

If for any reason you do not wish to have your imagery used for anything other than the stroke analysis, please ensure you advise Ocean Walker staff before the swim camp starts.

Your Videos and Copyright: Following the swim camp, your videos taken from the day will be edited and sent to you on email using an ‘unlisted’ YouTube link (so only you or anyone who has the direct link can view). The content provided in this email is for the recipient only, as it may contain video footage of Adam Walker and the stages, which are not available for public viewing. Video links and passwords are being provided to you as a participant of an Ocean Walker swim camp to help further your personal progress and should not be shared. If we feel that you are not adhering to our requirements, then we have the right to remove this access from you. We thank you for your co-operation.

Ocean Walker Qualified Coaches:
By participating in an Ocean Walker swim camp, you will be coached by qualified coaches and in some cases a coach in training will be assisting our fully qualified teams.

As a participant you will learn how to swim the Ocean Walker Technique.

As someone who has participated in the course, this does not qualify you to teach or coach the Ocean Walker Technique. The Ocean Walker Technique is a registered trademark.
If you are approached by someone claiming to be able to coach the Ocean Walker Technique, you can check our list of qualified coaches on our website at the link below, or send us an email so that we can check on your behalf.

It is important that you are only coached this technique by a qualified Ocean Walker Technique coach, as anyone who is not trained may cause you injury or harm in their attempts, which goes against everything the creator Adam Walker has created this technique for.

You can check our list of qualified coaches here: Ocean Walker Team

Booking & Payment
To book your place on an Ocean Walker swim camp, please fill out the required information on our website in full. We may ask you for additional information following booking by email.
For our 5 day swim camps, there is the option to pay a deposit with final payment due prior to the swim camp starting. You will be reminded to arrange final payment.
If you do not make the final payment in time, your booking will no longer be in place as we will assume you are no longer able to make the course. In this situation, your deposit will be retained by Ocean Walker.

DEPOSITS – Where the option of a deposit is available, you will be advised as to when the final payment for the remainder of the course fee is due as detailed on the booking page for the course you are booking on our website. Please note that some deposits are non-refundable. Please read IMPORTANT INFORMATION tab on the course booking page for further information on this.

Flights and transfer to hotel (where travel is required).
Flights are not included and must be arranged by you.
Transfer is not included unless otherwise stated.

Insurance
Please ensure you have your own comprehensive travel insurance, which must cover you against medical and personal accident risks (to include repatriation costs, air ambulance and helicopter rescue services) as well as open water swimming (under sports/recreation). Your insurer will be able to confirm if this is covered in your policy. Upon booking this course you are confirming that you understand that it is your responsibility and that you must have this in place for your trip.

Taking into account a crisis situation such as COVID-19, it is your responsibility to provide your own cover and understand exactly what cover you have based on the type of course you attend.

Swim Ability
Ocean Walker swim camps are aimed at improving your stroke technically, with hands on coaching and training. These courses have been designed based on different levels of abilities, please ensure you check you ability level before booking a camp.

Open Water Swimming Ability Measure:
Beginner:
You have only just started swimming.
You are able to swim (front crawl not necessary) 100m in the pool.
Intermediate:
Depending on the actual course, check the details on the booking page as some ability requirements vary.
You are able to swim at least 1km in the pool and open water.
Advanced:
You are a confident open water swimmer being able to swim at least 3km in open water, and are looking to improve technique and enhance your training. These courses are usually aimed at channel swimmers, triathletes and iron man participants.

If you are unsure on which ability level you come under, please contact us with regards to the course you are interested in.

Stroke:
Ocean Walker swim camps concentrate on improving your freestyle stroke, which is the favoured stroke in marathon swimming, using the efficient Ocean Walker Technique created by Adam Walker.

Age restrictions:
You must be 18 years or over to attend an Ocean Walker swim camp, younger participants will be considered based on experience and ability and will require parental guidance. Please make sure you contact us prior to booking to discuss further.

Health:
Swimming open water requires a certain level of fitness. Please ensure you are a proficient swimmer and are fit enough to take part. Please advise at the time of booking if you have any health concerns or if you suffer from asthma, diabetes etc.
COVID-19: If you feel unwell or think that you may have Covid-19 prior to the course date, we advise that you arrange to have yourself checked out immediately. If you are diagnosed with Covid-19 and are unable to attend the swim camp, please contact us immediately.
During our 5 day courses, Ocean Walker staff will take regular temperature checks of our participants.

OPEN WATER LONG DISTANCE SWIMS 6 hour or 2 hour Channel Swim qualifiers *only applies to certain swim camps
On our advanced swim camps we may offer you the chance based on your performance to take part in a 6 hour or a 2 hour channel qualifier sea swim. This is perfect if you are looking to pursue a channel crossing solo or relay. This swim is optional and you can take part even if you are not planning to swim the channel.

Channel swim qualifying details:

For a solo attempt – a 6 hour swim in water 61°F/16°C or less, wearing no clothing or aids to enhance heat-retention, buoyancy or speed and conducted at any time up to 30 months before the start of the tidal period during which you have booked your swim
For a relay attempt – a 2 hour swim in water 61°F/16°C or less, wearing no clothing or aids to enhance heat-retention, buoyancy or speed and conducted at any time up to 18 months before the start of the tidal period during which you have booked your swim.
These swims are short compared to your Channel swim attempt and should not be treated as training swims. Your training should include regular swims of longer durations.

We will give you the opportunity to swim at sea for up to 6 hours. Upon completion you will receive a certificate signed by your coaches, that you can take away with you as proof. We will provide a safety boat and nutritional feeding for this swim.

Where the option is given, we ask you to advise us at the time of booking which swim you would like to take part in. Over the course of the weeks training, you may change your mind on your decision, please give us a days notice on this. The coaches are also at liberty to only allow swimmers to take part in the 6 hour swim that they feel are fit and safe enough to do so.

What equipment do I need to bring with me?
This varies depending on the swim camp you are booking.
You will always require your own swimwear / swim kit.
Ocean Walker will send you details of equipment you will require by email following booking.

The Swim Camp Group
COVID-19: To keep our swim campers safe during this time, course numbers will be even smaller than usual.
Ocean Walker are keen to ensure each person receives the attention they require on the Ocean Walker swim camps. This is why we keep our group numbers between 10 and 15 (depending on the swim camp).
Swim camps in the pool are suitable for concentrating on technique work only.
Open water swim camps are suitable for any keen open water swimmer, whether you are just looking to improve on your fitness and stroke or you are planning to do a channel swim. It is a great way to mix with like minded swimmers, share each other’s experiences and learn in a safe and organised environment with experienced swim coaches and support team.

Your Safety
In the pool, you will be under supervisions of lifeguards on duty, or our own Ocean Walker team. In open water we will have planned routes to follow and in the sea we will hug the coastline again with a planned route for shorter distance swims will be accompanied by an experienced sea safety team on kayaks.
For the longer swims we will be accompanied by safety boat.
Support inflatables are also provided and must be worn when advised to do so by your Ocean Walker team.

Open Water Swimming and Marine Life:
All part of the open water swimming experience, and we are in good hands. We will check our chosen swim spots every day to ensure your best safety. For anyone concerned about Jelly fish stings, we will do our best to avoid areas where they are populated and any stings that do occur will be treated immediately. This is why we have several different swimming routes planned. Think of it as good practice for your channel swim, Adam will be able to tell you more about his experiences!

Weather conditions:
We can never guarantee the weather, water conditions or temperature. In any open water swim your safety is our priority and we will make the relevant checks before each swim. In severe cases of weather we may have to postpone a swim or move the venue. Any changes to schedules will be advised at the earliest possible time.

Water Quality:
Ocean Walker use swim venues approved for open water swimming, and where possible have received water quality testing. In the event that the water quality of a venue is not up to standard, then we will do our best to either change schedule, postpone the swim session or the last option to cancel the session.

Accommodation (if applicable)
If accommodation is included in the course price this will be detailed on the booking page for that swim camp.
We have personally checked the accommodation for our swim camp attendees to ensure that it is up to our high level of standards, ensuring the most suitable location and facilities to suit everyone’s needs.
All rooms have double/twin beds, you just need to advise if you are single occupancy or double.
Where offered, you are welcome to bring a non-swimming partner/friend to stay with you, there is an additional charge for a non-swimming guest, which is stated on the booking form or can be advised via email.

Meals and refreshments
Where meals and refreshments are included as part of the course price – this will be stated on the relevant swim camp booking page

Please advise at the time of booking any dietary requirements
Meals included in the course price will be advised on the course page

Course Itinerary
Your full itinerary will be sent to you by email once we have received your booking confirmation and payment. You will be expected to take part in the whole training course. It has been created to be beneficial as well as enjoyable. If for any reason you do not wish to take part in a certain aspect of the course we would need to be notified at your earliest convenience. The course price is fixed, so we are not able to offer any refund for any part of the schedule that you wish not to take part in.
COVID-19: Some agendas may have to be amended to work around any restrictions in place at the time.

Cancellation
In the event you need to cancel your booking with us you must write to us to advise that you wish to cancel your booking immediately, so that we can take the best action required. Cancellation charges do apply and are detailed below:

a)Cancellation advised 56 days or more before camp start date

You will receive a full refund, less any non-refundable deposit paid and any payment processing fees that may have been applied.

b)Cancellation advised 55 days or under before camp start date

Charges will apply for any cancellations or amendments made to your booking within this time. Dependant on the time given, we may not be able to offer any refund.
If you have paid a deposit, the deposit will not be refunded within this time frame.
If you are able to find a replacement for your booking, we can offer a refund once payment has been received in full from the new attendee, less admin charges tba. It is your responsibility to find a replacement. If Ocean Walker find a replacement on your behalf admin fees may apply.

Please note that if a service is cancelled through no fault of Ocean Walker, then the payment processing fee will not be refunded. Approx. 2.75% of the total value of your order, depending on the payment method this can vary slightly.

Cancellation by Ocean Walker:
In the unlikely event that we need to cancel a swim camp, you will be given as much notice as possible and we will always try to offer you an alternative option. With open water swimming, sometimes the weather and events beyond our control may require that we change date or venue, which will always be in the best interest and safety of our swimmers.

Events

Open Water Long Distance Training Swim – Terms and Conditions of Participation

Understanding the Risks:
All swimmers agree to swim at entirely their own risk and in the unlikely event of injury, accident, loss or damaged suffered, however it may be caused, no responsibility whatsoever will be attached to the organisers, or any persons involved in the organising of Ocean Walker events at the ocean Walker Academy.

IMPORTANT: Where attending an event means you need to travel – please ensure you have your own comprehensive travel insurance cover for open water swimming abroad. This should cover yourself for; illness, accident, emergency repatriation, cancellation, lost luggage and delays and most importantly open water swimming!
Taking into account a crisis situation such as COVID-19, please check with your insurance provider so that you are fully aware of the options available to you.
It is your responsibility to provide your own cover based on the type of course you attend.

ABILITY LEVEL & AGE
Competent open water swimmers only for long distance open water swim events.
Swimmers must be able to swim a minimum of 1000m in open water.
This is not an event for swimmers who haven’t tried open water swimming before.
It is the swimmers responsibility to ensure their fitness, health and wellbeing is suitable in the run up to, during and following the event.
You must be 18 years and over to book this event (book on someone elses behalf).
Participating swimmers must be 14 years and over to take part.
Swimmers under the age of 18years must have a swimming buddy adult/parent/guardian watching over them at all times.
By booking this event you are confirming the above applies to you.

SWIMMERS BUDDY
Each swimmer has the option to bring their own swim buddy.
A swim buddy is someone over the age of 18, who is assiting you train and understands you as a swimmer. They have a very important role during your swim, of feeding you during your swim and ensuring your safety during the swim session by communicating directly with you as well as reporting any concerns immediately to a member of the OWA team on the day.
The swim buddy must come with you in the same vehicle (to manage our car park numbers), and we will need their name and details providing upon booking your place.
Each swimmer is allowed 1 swim buddy @ £3 payable in cash on the day.
If you opt not to bring a swim buddy with you, you are taking full responsibility of your ability to complete the swim in a safe manner. If you require regular feeds without a buddy, you have to wear a tow float to carry your bottle so you can feed yourself. (Bottles not to be left on the side).

OPEN WATER CONDITIONS
The temperature of the lake will be measured before any swim takes place and the event page on our website will be updated in the run up to the event – please check this as and when you require.
The water quality of the lake is tested regularly and results are excellent.

LIFEGUARDS & FIRST AID AND YOUR SAFETY
The venue Ocean Walker Academy provide qualified open water lifeguards who will be stationed around the lake and keeping watch over the event providing water safety and first aid support.
The Ocean Walker Academy team will be ensuring that the site is
The Ocean Walker Academy Lifeguard team are not providing drinks/feeds to swimmers.

WHAT YOU WILL NEED TO BRING
Your usual open water swim kit
Your own feed for your swim and equipment (as required)
Your own swim buddy (see above for more info)

Hot drinks and cakes will be available to purchase on the day – CASH ONLY

EVENT RULES:

You are to aim to complete your chosen swim duration (2 hours or 6 hours).
If you need to finish your swim early, please attempt to make it to the main entry/exit point – unless in an emergency.
Once you finish your swim, you must exit the water immediately at the designated entry/exit point.
If you have booked a 2 hour swim, you are not able to continue to swim once your 2 hours is up.
The course is a 750m loop indicated clearly with buoy markers.
OWA team will run through the course and remind you of the rules prior to your swim start time.
You must only enter the water when advised to do so by the OWA team members.
You must exit the water when advised to do so by the OWA team members.
Swimmers will set off together and swim at their own pace (this is not a race) this is your personal training session/event.
Feeds will be provided by your swim buddy at the times you agree with them.
Feeds must take place in an area as specified by the OWA venue and team.
You are not to put your feet down during a feed, particularly if your swim is for a qualifier.
If you don’t have a swim buddy, and are feeding yourself, then you must bring your own tow float to carry your feed with you. You must move to the relevant area to feed, so as to avoid causing disruption to other swimmers.
If you are not taking feeds (particulary the 2 hour swimmers) then please just be aware of where the stations are so you don’t accidentally swim into them.
Feed bottles that need to be thrown in by the buddy to the swimmer must have a rope attached to avoid loss of bottle in the water.
DO NOT AT ANY POINT EMPTY THE CONTENTS OF YOUR FEED BOTTLE INTO THE LAKE
DO NOT AT ANY POINT THROW OR TOSS ANY UNWANTED FOOD INTO THE LAKE OR GROUNDS
Buddys will need to empty any unwanted feed liquid into the tub stations provided.
For event or channel qualifying swims, please ensure you wear the correct swimwear for your chosen event.
You can swim any swimstroke you prefer, and can change your strokes as you wish.
It is the swimmers responsibility to assign a suitable swim buddy or make the decision of not having one.
It is the swimmers responsibility to assess their fitness and ability to complete the swim session safely.
Swimmers will follow the instructions of the OWA team on the day to ensure theirs and others safety. This may involve you being asked to leave the water before the end of your session if we deem it necessary for your safety (eg. change in weather, your swim buddy is concerned about your safety, the OWA team are concerned about your safety).

VENUE RULES

Gates will open for the first round of swimmers @ 7:45am, please do not arrive more than 30 mins prior to your swim start time.
Bring all of your equipment with you from the car park, and sign in at reception.
Proceed to the advised waiting area for your swim where we will brief you about the session, safety and course.
Please adhere to social distancing rules during your visit.
Please follow signage at the venue and adhere to signage rules.
Strictly no smoking or vaping is allowed anywhere on site.
Strictly no alcohol or drugs allowed anywhere on site.
No dogs allowed at this event.
To manage safety the site will only be open to those booked onto the session for the duration of the event.
Do not litter.
Do not pick or move flowers/grass, stones/rocks, displays.
Do not swing on, climb, draw or carve any of the trees.
Do not throw anything into the lake, unless it is a feeding bottle thrown by a buddy to a swimmer – in which case the bottle will be attached to a rope as detailed in the event rules.

Photography and filming:
Ocean Walker and Ocean Walker Academy will be taking photos and videos on the day of the event for promotional use in marketing and social media.
If you do not wish to participate in a group photo, please step aside when asked to do so.

Booking & Payment
Payment is made in full at the time of booking.
If you have a swim buddy, they will be required to pay £3 cash on entry at reception.
By booking you are agreeing to all of the terms and conditions detailed on this page.

CANCELLATION POLICY
Once you have booked an event, there is no option for a refund.
If you are no longer able to make the event, but have someone who would like to take your place instead – you must contact us immediately by email providing us with the details of the replacament swimmer so we can send them a booking form.
A replacement swimmer must be organised with no less than 72 hours notice prior to the event date.
It is yours and the replacement swimmers responsibility to arrange funds between yourselves.
The replacement swimmer must meet the event criteria.
We must receive the replacement swimmers form filled out prior to the 72 hours notice period.

CANCELLATION OF THE EVENT BY THE ORGANISER
If we, the organisers, deem it unsafe for the event to take place for reasons beyond our control such as weather or any change to restrictions implemented regarding Covid-19 for example, then you will be notified as soon as possible and the event will be re-arranged for an alternative date.

Online Services

IMPORTANT INFORMATION, TERMS & CONDITIONS
LEARNING THE OCEAN WALKER TECHNIQUE VIA ONE OF OUR ONLINE SERVICES

Online Program – Terms and Conditions
(VIMEO SUBSCRIPTION)

OCEAN WALKER TECHNIQUE – ONLINE PROGRAM
To use this service you will be re-directed to VIMEO ON DEMAND where you will require your own Vimeo account (you can create a free vimeo account).
You then have the option to SUBSCRIBE or RENT a video.

SUBSCRIPTION:
Payments are automatically taken each month using the payment information provided upon subscribing.
By subscribing to this service, you have full control over your monthly payments and can cancel at any time from your Vimeo account.
You cannot access your Vimeo account from the Ocean Walker website.
Ocean Walker cannot cancel this subscription for you.
As this is a subscription service, refunds are not applicable. It is your responsibility to cancel your subscription when you feel you no longer want access to the program.

RENTAL:
You have the option the rent a video for 24hrs.
It is your responsibility to view the video within this time.
No refunds are available for accidental or missed viewings.

The information below is for your own safety, so that you may enjoy your experience with our online training, whilst understanding the risks that may be encountered as part of swimming in pool or open water.

Understanding the Risks:
All swimmers agree to practice drills given and swim at entirely their own risk. As you have chosen an online program, our qualified Ocean Walker Technique coaches are not able to be by your side to ensure you are practicing drills correctly and safely as they would in a lesson or swim camp.
The online program is a great way to further your development in swimming, but we would always recommend that where possible you attend a lesson in person or join us on a swim camp so that our qualified coaches can ensure you are positioning yourself correctly in the water.
Some of our drills involve holding your breath underwater. Please make sure that if you are not using a public pool with access to a lifeguard, that you have someone overseeing your practice to ensure your safety.
In the unlikely event of injury, accident, loss or damaged suffered, however it may be caused, no responsibility whatsoever will be attached to Adam Walker or Ocean Walker Ltd.

Practicing Drills:

In the swimming pool:
A heated swimming pool is recommended to begin your practice.
Appropriate swimwear should be worn for your safety and protection based on where you choose to swim.
Due to the length of time you spend immersed in water, even using an indoor heated swimming pool, there are times when the temperature is ‘not as warm as we would like’. When using an outdoor swimming pool, you have the weather to take into consideration also. Whether you are inside or outdoors, we always recommend the use of a rash vest or swim top, to protect your skin from the sun, as well as providing a little extra warmth when needed. Whether you wear one or not is your choice.

In open water:
If you are a complete beginner then we do not advise you try open water until you have attended a course/camp/lesson in person/organised session for your first dip.
Early drills are best practiced in a swimming pool.
Ocean Walker accept no responsibility for decisions you make while swimming in open water when not under our supervision on a swim camp or 1-1 lesson in person.

Acknowledgment of Risk

I acknowledge I have read and understand the risks involved with swimming.
I completely understand and accept the risks involved in practicing drills provided by the online program without having a qualified coach overseeing my sessions.
In the unlikely event of injury, accident, loss or damaged suffered, however it may be caused, no responsibility whatsoever will be attached to authors, or any persons involved in the organising of the online program by Ocean Walker Ltd.
I hereby certify that I am physically fit and well to participate in such training and don’t know of any medical condition that would prevent me safely practicing swimming in the pool or open water.
I undertake at all times to use my best endeavours to train in a safe manner and not to do anything that would expose myself or other swimmers to any unnecessary risk or injury.

Copyright:
You are purchasing access to content that is fully owned by Ocean Walker Ltd.
This video series is not available for download and can only be viewed via our subscription service.
Any content provided within this video series is copyright and therefor only Ocean Walker Qualified coaches are able to provide advice or coaching based on its content.
As someone who has participated in our online program, this does not qualify you to teach or coach the Ocean Walker Technique.

You can check our list of qualified coaches here: www.oceanwalkeracademy.com/ocean-walker-coaches

We thank you for your co-operation.
Any questions, please email us directly before booking info@oceanwalkeruk.com

Online Coached Sessions – Terms and Conditions
(SKYPE PROGRAM)

OCEAN WALKER TECHNIQUE – COACHED SESSIONS ONLINE WITH ADAM WALKER (1-1)

To use this service you will require your own Skype account (free).
You will be required to provide video footage of yourself swimming to Ocean Walker for analysis purposes.
The videos your provide Ocean Walker are confidential between you and Ocean Walker and will not be shared to any third party, social media platform or website – unless specific approval has been requested by Ocean Walker and granted by yourself.
Coaching is provided on a 1-1 basis, other viewers are not allowed to participate or watch the session.

Practicing Drills:

Acknowledgment of Risk

I acknowledge I have read and understand the risks involved with swimming.
I completely understand and accept the risks involved in practicing drills provided by the online program without having a qualified coach overseeing my sessions.
In the unlikely event of injury, accident, loss or damaged suffered, however it may be caused, no responsibility whatsoever will be attached to authors, or any persons involved in the organising of the online program by Ocean Walker Ltd.
I hereby certify that I am physically fit and well to participate in such training and don’t know of any medical condition that would prevent me safely practicing swimming in the pool or open water.
I undertake at all times to use my best endeavours to train in a safe manner and not to do anything that would expose myself or other swimmers to any unnecessary risk or injury.

You are purchasing access to content that is fully owned by Ocean Walker Ltd.
These videos are not available for download and can only be viewed via the Vimoe access link provided.
Any content provided for this training program is copyright and therefor only Ocean Walker Qualified coaches are able to provide advice or coaching based on its content.
As someone who has participated in our online program, this does not qualify you to teach or coach the Ocean Walker Technique.

You can check our list of qualified coaches here: www.oceanwalkeracademy.com/ocean-walker-coaches

We thank you for your co-operation.
Any questions, please email us directly before booking info@oceanwalkeruk.com

CANCELLATIONS/REFUNDS:
Only applies to the Skype coached sessions with Adam Walker (1-1)

If you have changed your mind, you can cancel your order and receive a full refund within 7 working days of the purchase date. This only applies if you have not already received a training session or access to training videos in relation to this purchase.
No refund will be given once you begin your training on this course.
To re-schedule an agreed session we require 24 hours notice
Please note that if a service is cancelled through no fault of Ocean Walker, then the payment processing fee will not be refunded. Approx. 2.75% of the total value of your order, depending on the payment method this can vary slightly.

General Terms and Conditions

In General

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Ocean Walker (the “Linked Sites”). OCEAN WALKER has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. OCEAN WALKER will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Ocean Walker or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by OCEAN WALKER and its licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by OCEAN WALKER or its licensors. OCEANWALKERUK.com^TM is a trade mark belonging to OCEAN WALKER®

No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are comparably similar without the written permission of OCEAN WALKER.

OCEAN WALKER Community Areas
- Registration

OCEAN WALKER reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.

Submission of material

You own all of the content and information you post on community areas of the Website, and you can control how it is shared through your privacy settings. In addition:

For content that is covered by intellectual property rights, like photos and videos (“IP content”), you specifically give us the following permission, subject to your privacy settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with OCEAN WALKER (“IP License”). This includes for example and without limitation the right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. OCEAN WALKER will not share your contribution with trusted third parties, unless authorised to do so by yourself.

This IP License ends when you delete your IP content or your account provided that your content may still be accessible if it has been shared with others, and we are not obligated to delete IP content shared by you. You also acknowledge that OCEAN WALKER is not obliged to publish any material submitted by you on any OCEAN WALKER publication.

When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).

When you use an application, your content and information is shared with the application. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information.

When you publish content or information using the “Public” setting, it means that you are allowing everyone, including other Website users , to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).

We always appreciate your feedback or other suggestions about OCEAN WALKER, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).

By submitting any material to us, you agree to use the OCEAN WALKER Community Areas in accordance with these Terms and Conditions.

If you do not want to grant OCEAN WALKER the permission set out above on these terms, please do not submit or share your contribution on the Community Areas.

The Service provides you with the ability to interact with social media services, such as through Facebook “Like” buttons, Twitter and otherwise. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not OCEAN WALKER. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Orders and Delivery Information.

In order to contract with OCEAN WALKER you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. OCEAN WALKER retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be OCEAN WALKER or may in some cases be a third party. Where a contract is made with a third party OCEAN WALKER is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Discount Codes

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

These T&Cs relate to all OCEAN WALKER promotions, competitions and discount codes (unless otherwise stated).

Only one promotion code can be used per order.
A promotion code can’t be used after an order has been placed.
Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law OCEAN WALKER and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect OCEAN WALKER’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with OCEAN WALKER and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to OCEAN WALKER.

Indemnity

You agree to indemnify, defend and hold harmless OCEAN WALKER, its owners, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

OCEAN WALKER shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments using the contact us form.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and OCEAN WALKER. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by an owner of OCEAN WALKER.

Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality products, OCEAN WALKER recognizes its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

Minimum age of employment
Freely chosen employment
Health and safety
Freedom of association and the right to collective bargaining
No discrimination
No harsh or inhumane treatment
Working hours
Rates of pay
Terms of employment

OCEAN WALKER will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as OCEAN WALKER continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.